We are excited to be moving to a new booking platform called Momence. We know that changes can be daunting, but the transition should be simple. Here are some FAQ’s to help ensure a smooth transition to our new system. Please take some time to read all the way through:
When is this change happening? This transition will begin 9/18/23 and be a permanent migration to best support the health of our business, and provide better service to all patients & clients of Pilates Sante.
What does this mean for me? Your account, including your membership status, booking history, and future bookings as well as billing data, have all been transferred to Momence. Your packages will continue to auto-renew.
How do I access my new account within Momence? We’ve created an account and securely transferred your existing information and bookings into Momence. Your login will be the email you used to create an account with us. All you need to do is create a passwordto continue booking. CREATE A PASSWORD >>
Do I need to update my billing and credit card information? If you wish to continue using your credit card to pay for your membership, then no! Momence utilizes Stripe to process all credit card payments, however, Stripe does charge processing fees. Fortunately, Momence offers an option for our members to avoid these fees, but it does requires addition of payment information.
ACH (Automated Clearing House) is a direct debit payment method. Merchants use it to withdraw the cost of the good/service from the customer’s bank directly, while still utilizing the same security measures to protect your personal information. Pilates Sante will be absorbing all fees done by ACH payment. So, adding your ACH information will ensure your monthly membership payment remains unchanged, and not include any additional credit card processing fees. Step-by-Step Instructions for ACH set-up:
Now you are on the page that has your credit card info. Click on Save ACH Direct Debit and then click Save. A window pops up with info about how Momence uses Stripe to process payments; click Agree.
Another window pops up. Select your bank. If you don’t see yours, type the name of your bank in the search bar. Put in your bank credentials – the sign-in you use to bank online and press Continue. You might be asked to answer some security questions you originally set up with your online banking.
Click Link, which then links your bank account with Momence.
Here to help! We are here to support you through this transition! If you still have questions, please don’t hesitate to email us at email@example.com .
We deeply appreciate your patience & understanding during this transition. We love being able to provide the very best rehabilitative and therapeutic care to all of our clientele and we feel Momence is the best fit to continue doing so.