Payment Policy: Payment is expected at the time of service. We accept cash, check, or credit card. There are no refunds or transfers of any purchases.
Cancellation Policy: Clients must adhere to 24-hour cancellation policy to avoid being charged full session fee.
Observation Policy: Pilates Sante is a teaching facility, so sessions may be observed by students and potential instructors
Photo & Video Policy: Pilates Sante staff may take still photos and/or videos during sessions
Auto-Renew Policy: We have some packages and memberships that autorenew. If a client signs up for one, the pricing will automatically
Insurance Policy: Pilates Sante is an out of network provider. Client is responsible for all interactions with their insurance company. We can provide a superbill on request.
COVID-19 Guidelines
As a client, please follow the below guidelines when entering Pilates Sante
Do not attend your session if you feel any compromise in your health.
Do not attend your session if you have traveled in the last 2 weeks or have had a possible exposure to the COVID-19 virus.
Wear a clean, legitimate mask that has NOT been exposed to other environments.
Upon entering the building, wash hands and/or use hand sanitizer
Support social distancing in lobby areas, hallways, and parking lot.
No mingling in the lobby. Conversations should be moved outside
If it’s deemed necessary, your temperature may be taken by our office manager.
Wash hands and/or use hand sanitizer immediately upon finishing your session
Schedule a follow up appointment & pay for your service in a socially distanced manner.
As a provider or practitioner, this is what we will do.
Shower and wash hair prior to work day wearing freshly laundered clothing.
Wear a clean legitimate mask throughout the session and while in building.
Wash our hands thoroughly between every session.
Use highly effective cleaning agents on all equipment between sessions.
Take our temperature prior to the work day and throughout if necessary.
Stay home if we are feeling health compromised in any way.
As a studio, we will:
Support social distancing in lobby areas, hallways, and parking lot.
Have sessions be 50 minutes in length to allow for adequate cleaning and social distancing between sessions
Have high quality air purifiers working at all times
Have doors and windows will remain open to create airflow
Clean all surfaces , including door knobs, counter and desktops repetitively during the day